Role: Incident Resolver
This role is responsible to conduct a detailed investigation and diagnosis of all the incidents, and resolve the same within the specified Service Level Agreements (SLAs).
Relationships
Performs:
Seek Feedback On Incident Closure
Update And Close Incident
Responsible for:
Additionally Performs:
Modifies:
Incident Closure Record
Incident Communication
Incident Validation Checklist
User Feedback On Incident Resolution
